Returns & Refunds

A shirt should earn its place in your wardrobe. If yours does not work for you, you may request a return within 30 days after delivery.

Return condition

Returned shirts must be unused, unwashed, unaltered, and in their original packaging with any included tags. A careful indoor fit check is fine; please keep the garment free of wear, odors, stains, and damage. This condition requirement does not limit your right to report an item that arrived faulty, damaged, or incorrect.

How to start

1. Email hello@everpeakknits.com within 30 days of delivery. Include your order number, the item and variation, and the reason for your request.
2. For a quality problem, incorrect item, or transit damage, include a short description and photos if available. Keep the packaging while we review the issue.
3. Wait for return instructions and an authorized return address. Do not send a parcel to our business address without instructions.
4. Pack the shirt securely and keep your tracking receipt. Follow the timing and shipping instructions included with the authorization.

Who pays return shipping?

We cover return shipping for quality defects, items we sent incorrectly, and damage in transit. We will explain the return method or provide the appropriate shipping arrangements. For a change of mind, a size preference, or other reasons unrelated to our error, the customer pays return shipping. We do not charge a restocking fee.

Inspection and refund timing

After the returned item reaches the authorized destination, inspection normally takes 3–5 business days. Once the return is approved, we initiate the refund to the original payment method. Your bank or card issuer determines when the funds appear; this can take additional time.

For an eligible change-of-mind return, we refund the returned item’s purchase price. Original standard shipping charges, if paid, are not refunded. If the return results from our error or a faulty or transit-damaged item, we refund the affected item and its applicable original shipping charge. There is no refund for a shipping charge that was free.

Exchanges and cancellations

For a different size or color, request a return and place a separate order when the desired item is available. Contact us promptly to request cancellation before dispatch. After dispatch, the normal return process applies. If we cancel because we cannot fulfill your order, we refund the full amount paid.

Help with your return

If an item is not eligible, we will explain the reason before arranging any next step. Contact hello@everpeakknits.com or 0000000000, Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.